At SIS Technologies, we are committed to ensuring customer satisfaction with our services. If for any reason you are not completely satisfied with your purchase, we offer a fair refund policy as outlined below.
1. Digital Marketing Services
Due to the nature of digital marketing services, which involve significant planning, resources, and time, we offer the following refund policy for these services:
- Initial Consultation Fee: Non-refundable. Any fees paid for consultations prior to the commencement of services are non-refundable.
- Project Cancellation: If you cancel the project before work begins, you may be eligible for a partial refund depending on the circumstances.
- Partial Completion: If you cancel the project after work has begun but before it is completed, a partial refund may be granted. The refund will be based on the amount of work completed up to the point of cancellation.
- No Refunds After Completion: Once the service has been fully delivered and accepted, no refunds will be provided.
2. Software Services
For our software development and related services, we follow these refund guidelines:
- Custom Software Development:
- Before Project Start: A full refund may be issued if the project has not started and no resources have been allocated.
- After Project Start: A partial refund may be provided based on the work completed and the costs incurred up to the cancellation date.
- After Project Delivery: No refunds are available once the final product has been delivered and accepted by the client.
- SaaS Products:
- For monthly subscriptions, you may cancel your subscription at any time. No refunds will be issued for the remaining period of your subscription, but you will retain access to the service until the end of the billing cycle.
- For annual subscriptions, we offer a 30-day money-back guarantee from the date of purchase. After this period, no refunds will be provided.
3. Refund Process
To request a refund, please contact our customer support team at:
We will review your request and respond within 7 business days. Approved refunds will be processed and applied to your original method of payment within 30 business days.
4. Non-Refundable Items
The following are non-refundable:
- Any services that have been fully rendered and accepted
- Consultation fees or deposits paid for initial discussions or assessments
- Third-party costs incurred on behalf of the client (such as ad spend for digital marketing campaigns)
5. Disputes
If there is a disagreement regarding a refund or the quality of services provided, we encourage you to first contact us directly to resolve the issue. If a resolution cannot be reached, disputes will be handled in accordance with the governing law specified in our Terms & Conditions.
6. Changes to this Refund Policy
We reserve the right to update or modify this refund policy at any time. Changes will take effect immediately upon being posted to this page, and it is your responsibility to review the policy regularly.